Our refund and returns policy lasts 10 days. you have 10 calendar days to return an item from the day your package arrived to your location. If 10 days have passed since you received your purchase, we can’t offer you a refund or exchange.
Due to the nature of rhythmic gymnastics, as a sport and its apparatus, durability would not be accepted as a reason for a return.
If the item you received is not right, please return it to us, in its original “unused/unopened” condition, within 10 days. A restocking fee of 20 percent will be charged on all returned items. Shipping is not refundable. Please email us to receive return authorization. Please remember to keep your receipt and tracking number. We cannot be responsible for packages lost en route to our company.
In general all refunds are issued as a merchandise credit minus 20 percent restocking fee.
Please understand that we cannot accept packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/original condition.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items
Only regular priced items may be returned. Sale items cannot be returned or refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ventshopusa@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at ventshopusa@gmail.com for questions related to refunds and returns.
Damaged Items Policy
If you receive a damaged box and/or a damaged item, please write ” DAMAGED ” next to your signature at the time of delivery. If you suspect that any of your apparatus is damaged, please write ” DAMAGED ” next to your signature at the time of delivery. Save the original package and immediately send us an email at ventshopusa@gmail.com with photos of the damaged item and the damaged package.
If you receive any damaged items and FAIL TO REPORT IT AT THE TIME OF DELIVERY, we cannot process a claim with the carrier, therefore we won´t be able to replace any of the damaged items.
